Market monitoring

With its market monitoring, vzbv scrutinises markets in the fields of digital services, energy and financial services. For a comprehensive assessment, it is necessary to look at the real market situation as consumers experience it. Specialist teams for the three topic areas along with the quality assurance team systematically evaluate consumer complaints from across Germany. In 2020 vzbv received more than 616,000 enquiries and complaints. On this basis, the teams can identify undesirable systematic developments and deficiencies at an early stage and protect consumers in a faster and more targeted manner.