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Policy work
- Topics
  Topics
  Here, you can find a selection of topics relating to consumer policy that vzbv works on.
- EU consumer policy
  EU consumer policy
  Find out more about consumer policy in the EU.
- Experts
  Experts
  Get to know vzbv’s experts and the fields they work in.
- Elections
  Elections
  German Parliament and European elections represent opportunities for long-term changes in consumer policy and are thus crucial events for our policy-work.
- Policy work
  Everything offered by vzbv for people working on consumer policy.
Media
- Press contact
  Press contact
  Contact for all media requests and other related enquiries.
- Press releases
  Press releases
  Here, you can find all press releases of vzbv.
- Media
  Contact for all media requests and other related enquiries.
Consumers
- Advice & information
  Advice & information
  You can find all the information services and advisory services on consumer-related topics here.
- Collective redress
  Collective redress
  vzbv launches collective redress actions on behalf of aggrieved consumers. You can find more information about this here.
- Consumers
  Consumers can find everything offered by the consumer associations and vzbv here.
About us
- About vzbv
  About vzbv
  vzbv campaigns for strong consumer rights, fair markets and safe products and services. Find out how we work, and what our association stands for here.
- Executive Director
  Executive Director
  Find out more about vzbv’s Executive Director Ramona Pop.
- Our members
  Our members
  Together with its members, vzbv forms a strong network for protecting consumers in Germany and Europe.
- Contact
  Contact
  You can find an overview of vzbv’s contact details here.
- About us
  As an umbrella organisation, vzbv brings together the strength of 16 consumer associations, plus 29 additional organisations focused on consumer policy. You can find out all about the organisation’s work here.

Credit: MediaCompany unter Verwendung von Neustockimages - istock

About us

Find out more about the work of the Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband – vzbv)

Dieser Inhalt ist auch in deutscher Sprache verfügbar.

The Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband – vzbv) is an umbrella organisation that pools expertise from 16 Consumer Associations and more than 30 sector-specific consumer-policy associations – comprising over 2,000 organisations and seven million individual members – to advocate for strong consumer rights in Germany.

Zu sehen ist eine Reihe von Menschen unterschiedlichen Alters, diverser Geschlechter und verschiedener Herkunft. Sie haben sich gegenseitig die Arme auf die Schultern gelegt und lächeln sich an. — Credit: Rawpixel.com - AdobeStock

About Verbraucherzentrale Bundesverband

Find out how vzbv works, and what the association stands for.

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Zu sehen ist das Porträt der Vorständin des vzbv im Querformat. Sie trägt ein weißes T-Shirt und darüber ein schwarzes Jacket. Sie steht vor einem dunkelgrauen Hintergrund. — Credit: Caroline Wimmer

Executive Director

Since 4 July 2022 Ramona Pop manages and represents the Federation of German Consumer Organisations (vzbv).

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Zu sehen ist ein abstrakt dargestelltes Netzwerk. Auf dunklem Grund sind rote Kugeln jeweils mit weißen Linien verbunden. Der Ausschnitt spiegelt sich zudem in dem dunklen Untergrund. — Credit: istockphoto

Our members

Together with its members, vzbv forms a strong network for protecting consumers in Germany and Europe.

Read more

You can see a wooden table with a cup of Coffee an a phone, an open notebook and a tablet. The website of the conxumer advice center ist open on the tablet. — Credit: vzbv / Raum 11

Contact

You can find an overview of vzbv’s contact details here.

Read more