Please note

Only informal contact may be established by email. Legally binding declarations cannot be submitted in this way. Kindly take note that the Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband – vzbv) does not provide consulting services. Please contact the Consumer Associations in this regard.

Legal basis

Compulsory information pursuant to Section 5 Telemedia Act (TMG), Section 55 Interstate Broadcasting Agreement (RStV)


Bundesverband der Verbraucherzentralen und Verbraucherverbände – Verbraucherzentrale Bundesverband e.V. (vzbv)

Executive Director: Klaus Müller

Chairman of the Board of Governance: Lukas Siebenkotten

Rudi-Dutschke-Straße 17

10969 Berlin

Phone: +49 30 25800-0

Fax: +49 30 25800-518

Value-added tax identification number


Association register number

Bundesverband der Verbraucherzentralen und Verbraucherverbände - Verbraucherzentrale Bundesverband e.V. is entered in the Register of Associations at the Charlottenburg Local Court under the number VR 20423 B.


Team Communication – Online Editing Desk

Daniel Hundmaier, Steffen Kraft

Responsible for contents | Responsible for the contents according to German press law

Klaus Müller, Executive Director, Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband – vzbv)

Concept | Design | Technology

Team Information Technology

Barrier-free website

The internet presence at is barrier-free and can therefore be used by persons who are blind or visually impaired and by persons with disabilities. Screen readers are available to read out the content of the website. You can also change the font size on the website by adjusting the settings in the main menu.

We are very interested to receive your feedback on our barrier-free version. Should you experience difficulties or wish to comment on the presentation, please send us an email at

Disclaimer and copyright
Legal notices

The information provided by the Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband – vzbv) on this internet presence has been compiled with great care. Liability for the currency, material accuracy and completeness is not accepted. You are permitted to save, transmit and reproduce information and set links to this website. We must insist, however, that vzbvs web pages are the only component of the browser window. The information must otherwise be neither modified nor falsified. We request that you cite the source when transferring and reproducing information.

vzbv has set links to third-party web pages on this internet presence in order to inform its users. Continuous review of the internet pages published by other parties is neither intended nor possible. We distance ourselves explicitly from all contents on these linked pages, as vzbv has no influence whatsoever on their contents and does not adopt these contents as its own. The Online Editing Desk politely requests that you contact us in the event that vzbv has set to links to pages that give grounds for complaint.

© 2021 by Verbraucherzentrale Bundesverband e.V. -  vzbv

Copyright for images

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unless otherwise indicated: Verbraucherzentrale Bundesverband e.V.

Technical notice

Errors may occur in connection with the digitalisation of data. There may be deviations in the display of data when using different internet browsers and due to different software settings.