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Advice & information

Goods ordered online have not arrived? Subscriptions on your mobile phone bill that were never made? The airline refuses to refund the cancelled flight? Consumer organisations can help with these and many other problems. The Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband – vzbv) does no offer individual counsel. But the consumer associations (Verbraucherzentralen) and other organisations help with all kinds of everyday consumer issues.


Credit: vzbv / Raum 11

Stronger together: people joining hands in a huddle

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