Here, you can find a selection of topics relating to consumer policy that vzbv works on.
EU consumer policy
Find out more about consumer policy in the EU.
Get to know vzbv’s experts and the fields they work in.
German Parliament and European elections represent opportunities for long-term changes in consumer policy and are thus crucial events for our policy-work.
Everything offered by vzbv for people working on consumer policy.
Contact for all media requests and other related enquiries.
Here, you can find all press releases of vzbv.
Advice & information
You can find all the information services and advisory services on consumer-related topics here.
vzbv launches collective redress actions on behalf of aggrieved consumers. You can find more information about this here.
Consumers can find everything offered by the consumer associations and vzbv here.
vzbv campaigns for strong consumer rights, fair markets and safe products and services. Find out how we work, and what our association stands for here.
Find out more about vzbv’s Executive Director Ramona Pop.
Together with its members, vzbv forms a strong network for protecting consumers in Germany and Europe.
You can find an overview of vzbv’s contact details here.
As an umbrella organisation, vzbv brings together the strength of 16 consumer associations, plus 29 additional organisations focused on consumer policy. You can find out all about the organisation’s work here.
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Discussions are taking place at both national and European level on how to foster the availability of data.
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The economic dependence of consumers and business users on large digital gatekeeper platforms has increased. It is time to update the rules for platforms.
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Big Tech companies control access to online platforms and digital ecosystems by impeding competitors and restricting consumers’ freedom of choice.
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The protection of personal data thus forms an essential cornerstone for people’s autonomy and self-determination in our society.
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Many consumers use internet telephony and messenger services every day to stay in touch with friends and family. Web surfing is also part of everyday life.
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Algorithmic systems have an increasing impact on decisions about consumers, for example via scoring procedures in the financial sector.
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Consumers’ data and IT systems are increasingly faced with online threats. Examples include identity and data theft or attempts of digital blackmailing.
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The energy transition will only succeed if the interests of consumers are better taken into account.
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Having a current account is a prerequisite for being able to participate in economic life.
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Plasticisers in drinking bottles or formaldehyde in coffee cups – when it comes to food, consumers are exposed to countless harmful subsubstances.
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The majority of consumers do not want genetic engineering to play any part in food, in plant cultivation, or where livestock is kept.
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Food scandals regularly hit the headlines in Germany. Nevertheless, the total number of food inspections has stagnated at a low level in recent years.
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The rules on product safety in the EU date back to 2001. Since products and markets have changed in the meantime, the rules require an urgent update.
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vzbv calls for a fundamental reform of product liability law. To protect consumers, the provisions must be adapted to the requirements of the digital world.
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Through the use of market monitoring vzbv scrutinises digital markets, the the energy sector and financial markets from the consumer perspective.
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Online purchases, smartphone apps, price comparison tools – the daily life of a consumer has long been largely digitalised.
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Life insurance policies, current accounts, building loan contracts – financial planning is life planning. Consumers use many different financial services.
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Unsollicited energy supply contracts for electricity and gas continue to be a frequent consumer problem, as are unsolicited marketing calls.
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Reliability and punctuality are the key quality factors for consumers when it comes to mobility.
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The lack of regulation in terms of sustainability and green claims opens the door for greenwashing. vzbv thus calls for stricter regulations for green claims.
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The majority of consumers wants to consume more sustainably. For most of them this is very difficult because sustainable products are still the exception.
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Many products, especially electric devices, do not last as long as they used to, which is an annoyance for consumers.
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Those who want to consume sustainably have a hard time: there is a lack of sustainable products, transparency and information.